Frequently Asked Questions (FAQ)
We recommend reading the university's graduation website before your ceremony: https://federation.edu.au/current-students/essential-info/administration/graduations
Registration
I believe I am eligible to graduate, but I didn’t receive the invitation. Who should I talk to about my eligibility?
Please contact the graduation office at Federation University by submitting an online enquiry.
Academic Regalia (also known as Academic Dress)
Where and when do I collect my regalia?
Our gowning staff will have your regalia available to collect at your ceremony venue from two hours before the ceremony commences. As the outfit is for hire only, it must be returned to our staff within forty-five minutes of the ceremony concluding.
Can I bring my own regalia?
No, unfortunately, you cannot bring your own regalia. To maintain uniformity, you will be provided with your hire regalia to wear on the day of your graduation.
Can I receive my regalia before the date of my ceremony?
No, regalia hire is strictly allocated to two hours before your ceremony and must be returned no later than forty-five minutes after your ceremony has concluded.
Guest Tickets
How many Guest Tickets am I entitled to book?
The attendance fee includes two Guest Tickets.
Please note: All children require a ticket to enter the auditorium.
When and how will I be notified if and when additional Guest Tickets are available?
If extra Guest Tickets are available, you will be notified by email approximately 2-3 weeks before your ceremony. Extra Guest Tickets are dependent on the size of the ceremony and capacity of the venue. You will not receive a notification if there is no capacity for additional tickets at your ceremony.
How do I receive my Guest Tickets?
You must book your Guest Tickets online through the Reed Events website. You will then receive an email confirmation with your guest tickets included in your order confirmation as e-tickets.
Can friends and family without tickets attend my Portrait Session?
Friends and family are welcome to attend portrait photography sessions before or after your ceremony; however, only guests with a valid ticket can enter the seated ceremony area.
Are there VIP tickets reserved for PhDs?
VIP tickets are allocated to certain guests at the discretion of Federation University and are subject to availability. If you have any enquiries regarding VIP tickets, please submit an online enquiry to Federation University.
Can children/babies attend?
Due to OHS restrictions, prams and strollers are not permitted inside the auditorium; however, a pram parking area is available in the foyer. All children require a ticket to enter the auditorium.
Special Access Assistance
Please contact Federation University at graduate@federation.edu.au if you have a physical or medical condition that may require special access.
Photography
What is a Portrait Session, and what does it cover?
A Portrait Session is a time you spend with our professional photographer. Your photographer will take a range of different shots and poses of the graduate by themselves and extra photos with family and friends.
Why should I pre-book my Portrait Session?
Pre-booking online saves time. Print or screenshot your booking confirmation and present at our photography studios to have your photos taken.
Do I get a specific appointment time when I book my Portrait Session?
No, due to time constraints, we can’t book a specific time for your sitting. We suggest pre-booking online to save time, but if you choose to book on the day make sure you arrive as early as possible to register at our customer service desk and have your Portrait Session photographs taken. Please note that photography studios are open 2 hours before your ceremony and we are happy to provide sample testamurs so you can have your photos taken before the ceremony.
Can I get my photos taken before/after the ceremony?
Our studios are available before and after the ceremony. You can proceed to the photography area as soon as you have your gown or immediately after the ceremony concludes. Our studios close (temporarily) strictly 45 minutes before the ceremony commences and then re-open post-ceremony immediately.
Do I need to make a booking to get my photograph taken on stage?
No, we take a photograph of every single graduate. A photograph of every graduate is available to view and purchase immediately after the ceremony. To save time on the day, click here to pre-book online.
AFTER GRADUATION
How do I view my Portrait Session images online?
- Visit federation.reedgraduations.com.au
- Click on the ‘View/Order portrait images’ circle.
- Enter your 'G' reference code from your Portrait Session booking and then click 'Go'.
- Your images will appear in a slide show format. Use the arrows to scroll through the images.
If you receive the message “Sorry, please try another code”, your photographs may still be uploading. Please allow 5 business days from graduation day for the images to be available to view. If you continue to have trouble after this period, please contact our staff at hello@reedevents.com.au
How do I order my Portrait Session images?
- Visit federation.reedgraduations.com.au
- Click 'Already Graduated"
- Click the 'View/Order Portrait Images' link
- Enter your 'G' reference code from your Portrait Session booking and then click GO
- Your images will appear as large thumbnail images
- Hover over an image you would like to order and click 'View Details'
- Select the format which you would like to order from the drop-down menu, e.g. ‘Print', 'Canvas' or 'Digital'
- Select your preferred photo options from the drop-down menu, e.g. size, artistic effects, bundle options
- Click ‘add to cart’.
- Click 'Continue Shopping' to select more photographs, or 'View Checkout' to continue to checkout.
- If you haven’t already done so, you will need to create an account with us. This way we can save your shipping address and contact details for any future purchases.
- Follow the prompts to checkout. A receipt will be emailed as confirmation.
How do I download the Digital Pack?
- Go to our website and login into your account.
- Then click 'My Account' in the top right corner and then from the drop-down menu.
- On the order summary page, click the black 'View' button beside your order with the Digital Pack.
- Then scroll down the receipt, and underneath the Digital Pack sample photograph, you will see a 'Download' button.
- From this link, you will be able to save the images to your computer. The images can be downloaded multiple times, if necessary.
Having trouble? Please ensure you click the ‘View’ button beside your Digital Pack order. If you have any questions or problems, please contact our staff at hello@reedevents.com.au
How do I view and purchase my Stage Image online?
- Visit federation.reedgraduations.com.au.
- Click 'Already Graduated"
- Click the 'View/Order Stage Image' link
- Select the date & time of your ceremony and then click 'GO'. This will show everyone who crossed the stage at your ceremony.
- Scroll down to locate your image
- Hover over your image and click 'View Details'
- Select your preferred image format (i.e. print or digital)
- Click ‘add to cart’.
- Click 'Continue Shopping' to select more photographs, or 'View Checkout' to continue to checkout.
- If you haven’t already done so, you will need to create an account with us. This way we can save your shipping address and contact details for any future purchases.
- Follow the prompts to checkout. A receipt will be emailed as confirmation.
How long before I receive my order?
Reed Events is dedicated to providing only the absolute highest level of quality. Your printed images will be thoughtfully re-touched, carefully packaged and delivered to your door or post office approximately four weeks after ordering. Digital images are available online to download instantly after you place your order. Framed photographs can take up to six weeks due to the nature of creating custom frames.
Can my order be delivered overseas?
Yes, we deliver printed photographs worldwide.
How is my order sent?
Your order is sent via Australia Post and is packaged securely to avoid any damage.
Price List
To view our photography price list, please click here. All prices are quoted in AUD Australian Dollars.
Postage
Digital items do not attract a postage fee.
For physical items, the postage fee ranges from $15 - $30.